Shipping

How we Determine Rates

 

  • All shipping charges are calculated before taxes

 

  • Shipping & handling charges are determined by weight (except in specified areas of Fredericton, New Brunswick) 

 

  • All orders are subject to verification

 

Shipping Rates & Options 

 

  • At this time orders will only be shipped within specified areas of Canada and US, and are shipped on business days only - Monday to Friday excluding Canadian holidays 
  • Each shipping method has its own restrictions and charges that will be applied to each order.
  • In the Fredericton (New Brunswick) area orders usually arrive within 2 days (for in-stock items only)
  • Orders over $65 CAD are subject to free shipping in Canada and the US. 
  • Orders over $65 CAD are subject to free next day shipping in New Brunswick Canada.
  • All other Canadian orders usually arrive within 5 -10 business days.
  • All other US orders usually arrive within 7-14 business days. 

 

Free Shipping in New Brunswick Canada

-Orders over $65.00 CAD in New Brunswick Canada apply for next day free shipping, and are shipped out on business days only - Monday to Friday excluding Canadian holidays.

-All orders confirmed before 10 am ADT (Atlantic Daylight Time) will be processed the same day, pending the payment authorization is verified by 10 am ADT (excluding weekends and Canadian holidays). Orders should arrive next day, but we are not responsible for postal delays and apologize for any inconvenience. 

 

Free Shipping in Canada & US

-Orders over $65.00 CAD may apply for free shipping, some provinces and states are not included in this offer. We apologize for any inconvenience.

All orders confirmed before 10 am ADT (Atlantic Daylight Time) will be processed the same day, pending the payment authorization is verified by 10 am ADT (excluding weekends and Canadian holidays). Orders should arrive between 5-10 business days. 

 

3 Day Shipping 

- All 3 day orders confirmed before 10 am ADT (Atlantic Daylight Time) will be processed the same day pending the payment authorization is verified by 10 am ADT (excluding weekends and Canadian holidays)

 

2 Day Shipping 

- All 2 day orders confirmed before 10 am ADT (Atlantic Daylight Time) will be processed the same day pending the Paypal payment authorization is verified by 10 am ADT (excluding weekends and Canadian holidays)

 

Next Day 

- All 3 day orders confirmed before 10 am ADT (Atlantic Daylight Time) will be processed the same day pending the Paypal payment authorization is verified by 10 am ADT (excluding weekends and Canadian holidays)

 

- Shipping address may be asked for confirmation prior to shipping 

 

Shipping to the United States 

-Duties, customs or additional fees may apply.

-Buyer may be subject to additional duties, import taxes, brokerage or custom fees upon delivery. 

-Fees are calculated by custom officials, and are difficult to estimate prior to shipping. Buyer will be charged these fees upon delivery and shoptilleul.ca is not responsible for any of these fees.  

-Delays in customs are common and packages may take longer then expected, and it's impossible to us to control this delay. shoptilleul.ca is not responsible for any of these delays. 


Shipping Delays 

- Shoptilleul.ca is not responsible for any shipping delays.  


Refused or Undeliverable Packages 

- Refused or undeliverable packages are subject to return costs.

 

- Costs for return shipping will vary by shipping method used. Unless there is an issue with the items that are being returned Tilleul will not be subject to reimburse the cost of the return shipping for these items. For Tilleul to reship a refused or undeliverable package is an additional shipping cost, and costs will vary depending on what shipping is preferred. 

 

Please email us at shoptilleul@gmail.com if you have any additional shipping questions.