Making the Exchange
For exchanges in Fredericton, New Brunswick please email us at email@example.com with a copy of the return exchange form attached. You will receive a follow up email notifying you of when the items can be picked up, and answers to any questions regarding the items.
- As of now we do not offer exchange to the United States. We apologize for the inconvenience.
For all other exchanges please send a copy of your original invoice and a copy of the return exchange form along with the unworn items.
In a pre-paid package to:
593 King Street
- Please review return and exchange policies
- Packages must be returned within the 60 day international return window. Forms must be inclosed in package and returned by buyers choice of shipping method.
- If you have lost your forms please click here.
Refused or Undeliverable Packages
- Refused or undeliverable packages are subject to return costs.
- Costs for return shipping will vary by shipping method used. Unless there is an issue with the items that are being returned, Tilleul will not be subject to reimburse the cost of the return shipping for these items. For Tilleul to reship a refused or undeliverable package is an additional shipping cost, and costs will vary depending on what shipping method is preferred.
Please return in a pre-paid package to:
593 King Street
- Make sure to track all packages.
- Shoptilleul.ca is not responsible for any lost or stolen packages.
- Shoptilleul.ca will not be responsible for any return or exchange costs.
If you have misplaced your return form please click here