Returns & Exchanges

Return Information

 

  • Parcel returns in Fredericton, New Brunswick will be refunded or exchanged within 14 days of the delivery date. 

 

  • All other parcel returns will be accepted for refund or exchange within 30 days that your package is shipped from us. 

 

  • All returns must be returned unwashed, unworn with original tags attached.

 

  • Shoes must be returned to us in original packaging. Damage to packaging or shoes will result in us returning the shoes back without a refund. 

 

  • Cosmetics, undergarments, socks, tights, hosiery or bodysuits will be final sale & are not valid for exchange.

 

  • For sanitary purposes bathing suits must still have hygienic liners attached & untampered with when returned. 

 

Making the Exchange 

 

For exchanges in Fredericton, New Brunswick please email us at shoptilleul@gmail.com with a copy of the return exchange form attached. You will receive a follow up email notifying you of when the items can be picked up, and answers to any questions regarding the items. 

 

- As of now we do not offer exchange to the United States. We apologize for the inconvenience.  

 

For all other exchanges please send a copy of your original invoice and a copy of the return exchange form along with the unworn items.  

 

In a pre-paid package to:

Tilleul
593 King Street
Fredericton, NB
E3B-1E8


U.S. Returns 

- Please review return and exchange policies 

- Packages must be returned within the 60 day international return window. Forms must be inclosed in package and returned by buyers choice of shipping method. 

- If you have lost your forms please click here.  


Refused or Undeliverable Packages 

- Refused or undeliverable packages are subject to return costs.

- Costs for return shipping will vary by shipping method used. Unless there is an issue with the items that are being returned, Tilleul will not be subject to reimburse the cost of the return shipping for these items. For Tilleul to reship a refused or undeliverable package is an additional shipping cost, and costs will vary depending on what shipping method is preferred. 

 

Please return in a pre-paid package to:

Tilleul
593 King Street 
Fredericton, NB
E3B-1E8

 

- Make sure to track all packages. 

- Shoptilleul.ca is not responsible for any lost or stolen packages.

- Shoptilleul.ca will not be responsible for any return or exchange costs.  

 

If you have misplaced your return form please click here 

If you have any other questions or have misplaced your original invoice please feel free to email us at shoptilleul@gmail.com